Please keep your proof of purchase – e.g. your receipt.
refunds will not be provided for items lost or damaged in transit, once an item is sent is the responsibility of the consumer to contact the courier or post office to liase about the whereabouts of the item or be compensated for the lose.
We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.